Netspace
A reasonable service but the facilities they provide on their own site could be a lot better.
My Rating: 
Pros
- Acceptable download limits for the price.
- Reliable service.
Cons
- Insist on forcing an email account on you even if you don't want it.
- Only monthly stats updated on an irregular basis (sometimes less than once a week) so you can't always tell how much you have used.
- Invoices only available via the email address they force you to have and you have to go to their site to request the email to be sent.
- Confusing support system can mislead you into assuming you have lodged a request for support when you haven't.
- Don't refund rest of month if they change your month end date when you upgrade your plan. Also may charge you twice for the same month.
Review
This ISP is well worth avoiding if you can. While some of the issues with their service are fixable you will likely have other problems arise later.
The unwanted emal account problem was solvable by setting it up to redirect to my main email account and then setting filters on my main account to automatically treat anything being delivered to the unwanted address that wasn't from the address that sends the invoices as spam and to automatically delete it. This means that only the email advising you that the invoice is available and the email sent when you request the invoice can get through. Why they can't just email the invoice to you in the first place or simply makke it available online I don't know.
The other issue I have noticed so far is that they only display monthly stats showing you how much of your allowed bandwidth you have used and how much remains. Since there is no indication of when this information was last updated and it sometimes stays the same for several days there is no effective way of tracking your usage.
It's a real pity that they don't want to make the minor changes to their service which would properly resolve these issues and change their service from fair to great.
