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Stephen Chapman
Stephen Chapman

Netspace

A reasonable service but the facilities they provide on their own site could be a lot better.

My Rating: yesyesyesnono

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Review

At this point I have only been using this ISP for a month and have not as yet had any real problems with the service they provide but already I am somewhat unimpressed by things and will possibly be considering moving on once the contract period expires.

The unwanted emal account problem was solvable by setting it up to redirect to my main email account and then setting filters on my main account to automatically treat anything being delivered to the unwanted address that wasn't from the address that sends the invoices as spam and to automatically delete it. This means that only the email advising you that the invoice is available and the email sent when you request the invoice can get through. Why they can't just email the invoice to you in the first place or simply makke it available online I don't know.

The other issue I have noticed so far is that they only display monthly stats showing you how much of your allowed bandwidth you have used and how much remains. Since there is no indication of when this information was last updated and it sometimes stays the same for several days there is no effective way of tracking your usage.

It's a real pity that they don't want to make the minor changes to their service which would properly resolve these issues and change their service from fair to great.

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